>From the web page
http://www.usdoj.gov/crt/ada/greyfact.htm

U.S. Department of Justice

Civil Rights Division

Disability Rights Section

     Guide for Passengers: Accessible Bus Service
     Under the Greyhound Agreement

     Greyhound promised to improve its accessible bus
     service as part of a settlement agreement with the
     Department of Justice. The agreement resolves a series
     of complaints filed under the Americans with
     Disabilities Act.

     This guide explains how you can get accessible bus
     service under the agreement between now and October 1,
     2001. As of that date new Department of Transportation
     regulations will require Greyhound to provide
     accessible, lift-equipped service on demand with 48
     hours' notice.

     Greyhound is starting to put more accessible buses on
     the roads and to train Greyhound's bus drivers and
     other workers to provide accessible bus service (for
     example, through the operation of lifts, other
     boarding devices, and disability awareness). Until all
     the buses are in service and all the drivers are
     trained, Greyhound will not be able to meet all
     requests for accessible bus service. By April 1, 2000,
     however, Greyhound will guarantee lift-equipped bus
     service to and from all of its destinations, except in
     a very limited set of circumstances.

     For accessible bus services, please call the Greyhound
     ADA Hotline: 1-800-752-4841 or 1-800-345-3109 (TDD).
     Call at least 48 hours (two days) before you want to
     travel. Greyhound may need to call you back to make
     final arrangements.

     What to Expect Before April 1, 2000

     If you call Greyhound's Hotline at least 48 hours in
     advance of your travel --

          1. You may be able to travel on a
          lift-equipped bus with trained personnel, if;

               - You are traveling along a route
               where lift-equipped buses are
               regularly scheduled. If so, then
               Greyhound must provide a
               lift-equipped bus, except in
               "excusable circumstances," as
               explained below.

               - You are traveling along a route
               where lift-equipped buses are not
               regularly scheduled, but Greyhound
               is still able to provide a
               lift-equipped bus with reasonable
               effort. At first, Greyhound will
               not be able to meet all of these
               requests, but lift-equipped bus
               service will improve as April 1,
               2000, approaches.

               (You can get off the bus and get
               back on at each designated rest
               stop and meal stop if you wish.)

          2. You may be able to travel with the
          assistance of station-based lifts or
          boarding devices if your travel plans
          include locations where these devices are
          available or can be deployed within 48
          hours. If so, then Greyhound will provide
          such assistance, except in excusable
          circumstances.

          3. You may have to be carried onto and off
          of a bus, if Greyhound is unable to provide
          a lift- equipped bus, station-based lift, or
          boarding device.

               "Excusable circumstances" include,
               for example:

               - A bus or lift suddenly breaks
               down,
               - There is an unforeseen lack of
               trained personnel,
               - There is an unusually high
               demand for services, or
               - It would be very costly to
               provide service in a particular
               situation.

               In these situations, Greyhound
               will not have to provide
               accessible service.

     What to Expect Between April 1, 2000 and October 1,
     2001

     Greyhound will be operating "Access Greyhound." With
     at least 48 hours' notice Greyhound will guarantee
     lift-equipped bus service from and to all of its
     locations, except in "excusable circumstances" (as
     explained above). Even in those excusable
     circumstances, Greyhound must still provide other
     boarding assistance. Also, as of October 2000, the new
     Department of Transportation regulations will require
     companies like Greyhound to ensure that all new buses
     that they purchase or lease will be lift-equipped.
     Ultimately, but not later than October 28, 2012, all
     over-the-road buses operated by companies like
     Greyhound will be lift- equipped.

     What to Expect After October 1, 2001

     New Department of Transportation regulations require
     that as of October 1, 2001, companies like Greyhound
     must provide lift-equipped bus service on 48 hours'
     notice at every location that they serve. Ultimately,
     after all buses become lift-equipped, passengers will
     no longer have to provide 48 hours' notice to travel
     with Greyhound.

     In All Situations

     If you don't give 48 hours' notice, Greyhound still
     has to make a reasonable effort to provide an
     accessible bus, assistive devices, or other boarding
     assistance. This means that Greyhound can carry a
     passenger as a last resort.

     Complaints

     You can file complaints about Greyhound's bus service
     with Greyhound, and Greyhound will investigate. You
     should file within 60 days of the incident.

     You can also file a complaint with the Department of
     Justice.

     If you file a complaint with either Greyhound or the
     Justice Department, please try to provide as much
     information as possible, including the bus number;
     driver's name; date, time, and location of the
     incident; and the name of other Greyhound personnel or
     other witnesses. The addresses for filing your
     complaint with either Greyhound or the Justice
     Department are:

          Greyhound ADA Corporate Office
          P.O. Box 660362
          Dallas, Texas 75266-0362

          U.S. Department of Justice
          Disability Rights Section
          Civil Rights Division
          P.O. Box 66738
          Washington, DC 20035-6738

     If you file a complaint with either Greyhound or the
     Justice Department, you won't waive your legal rights
     unless you accept compensation for the incident.

     To get information about the ADA and your rights, call
     the Department of Justice's ADA Information Line,
     800-514-0301 (voice), or 800-514-0383 (TDD), or visit
     our website,
     http://www.usdoj.gov/crt/ada/greyfact.htm. You may
     also obtain a copy of the settlement agreement from
     the website.

     This document is available in the following alternate
     formats for persons with disabilities --

          - Braille
          - Large Print
          - Audiocassette; and
          - Electronic file on computer disk.

     Note: Reproduction of this document is encouraged

     November 1999

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